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Whatsapp : +33 6 11 33 44 91 info@isaoparis.com

Terms Of Sales

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Legal notices

The www.isaoparis.com website is published by the company H.K.S whose head office is located :

Hong Kong Export Services – ISAO Paris-

193 Hennesy Road, Thung Wah, Mansion, Wanchai,

Hong Kong

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Terms and conditions

The present document (Terms and Conditions) establishes the conditions for the sales made between any individual wishing to make a purchase from the Isaoparis.com website, hereafter referred to as “the customer,” and H.K.S, whose registered office is located at 193 Hennesy Road, Thung Wah, Mansion, Wanchai, Hong Kong.
 The conditions established in this document apply exclusively to non-trading individuals. 
Once the customer has read these terms and conditions, an agreement is implied. Using the website also implies full agreement with these terms and conditions.

E-mail : info@isaoparis.com

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Prices

All item prices are given in euros and are excluded of all taxes. Item prices do not include delivery charges (see paragraph 3, Dispatch and delivery ). 
Isaoparis.com reserves the right to modify its prices at any time without prior notice. The items will be invoiced according to the prices in effect at the time the order is completed. The items ordered will remain the property of Isaoparis.com until Isaoparis.com receives the full payment amount. Payments must be made in full in one installment.[/vc_column_text][/vc_tab][vc_tab title=”Ordering” tab_id=”1394424198710-3-1″][vc_column_text]

Ordering

The customer can place an order on the www.isaoparis.com web site. Choice of articles and addition in the cart :

  • · Validation of the cart contents
  • · Identification on the site www.isaoparis.com if the customer is not already identified
  • · Choice of the delivert mode,
  • · Choice of the payment method and the acceptance of the TOS
  • · Validation of the payment

The customer will receive an order confirmation by e-mail..

The customer could have a look, during these different steps, at the details of his order, the price and correct possible errors, before confirming the order to accept.

Isaoparis.com keeps the property of articles until the complete payment of the order that means when the price is in Isaoparis.com bank account.

Isaoparis.com reserves the right to cancel or to refuse any order from a customer with whom there would be a dispute concerning the payment of a previous order or which would present for him any shape of risk.

Any order worth acceptance of the prices and the description of the articles available for sale.

Isaoparis.com commits to fulfill the orders received on the website only if stocks available. For lack of availability of one or several products ordered Isaoparis.com commits to inform the customer about it as soon as possible, and if necessary to return him the money  within the 30 days (working days) following the payment paid. The customer order will be cancelled then automatically.

 

Isao Paris reserves the right to withdraw and/or modify any items on its website at any time.

Placing an order

Note: Isaoparis.com reserves the right to cancel or to refuse any order from a customer with whom there exists a dispute relating to the payment of a previous order or who appears to present a risk to Isaoparis.

Order conditions

All orders imply acceptance of the prices and item descriptions available at the time of sale. Isaoparis.com undertakes to honour all orders received on the website, subject to item availability. If one or more items ordered are not available, Isaoparis.com will strive to inform the customer as soon as possible. In such a situation, the customer’s order will be cancelled.

Order contract

Isaoparis.com stores the contract’s content and will send the customer the details of his order, as well as the general terms and conditions, via e-mail. The general terms and conditions may be found online at all times at the following link: http://www.isaoparis.com /terms-conditions. The details of recent orders will be available to the customer via his customer login.

Payment and security

In some cases, Isaoparis customer service may contact a customer to request additional information before his or her order is processed. This is standard security procedure and the information provided will not be shared with any outside parties.

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Dispatch and Delivery

Special circumstances

Delivery may be delayed in the event of a natural disaster or force majeure beyond Isaoparis’ control. 
Isaoparis.com is not responsible for postponed deliveries in such circumstances. 
In the event that a customer is absent and does not contact the carrier after two delivery attempts and five working days, then his package will be returned to Isaoparis.com without the option to free re-deliver.

Delivery options

Isaoparis.com offers two different delivery options:

REGULAR deliveries and EXPRESS deliveries:

REGULAR delivery:

Orders placed at Isaoparis.com before 2 p.m. (GMT) Monday through Friday (except French national holidays) will be processed and dispatched the same day, subject to payment confirmation. Orders placed on Isaoparis.com after 2 p.m. (GMT), during the weekends, or on French national holidays will be processed the following working day, subject to payment confirmation. 
Delivery time is approximately five working days from the time the order is received for mainland UK and the Isle of Wight.

EXPRESS delivery:

Orders placed at Isaoparis.com before 2 pm. (GMT) Monday through Friday (except French national holidays) will be processed and dispatched the same day, subject to payment confirmation. Orders placed on Isaoparis.com after 2 pm. (GMT), during the weekends, or on French national holidays will be processed the following working day, subject to payment confirmation.

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Payment

Customers may pay for their purchases with a

  • debit/credit card (Visa or Mastercard)
  • PayPal
  • Wire transfer via swift code

The payment will be confirmed upon receipt of any additional information requested (in case of payment by debit or credit card that requires further verification).

Isaoparis.com reserves the right to verify the personal information given by the customer and to adopt any measures deemed necessary to ensure that the person whose bank account is being debited is the same person who placed the order. This is to prevent any fraudulent payments. This verification may take the form of a request for proof of identity and/or address and/or bank documents (BBAN or void cheque). If the customer fails to respond to such a request within two days of the request made by Isaoparis.com, the order in question will be automatically cancelled, with no option to make a subsequent complaint.

Isaoparis.com is also entitled to directly cancel an order that presents one or more risk factors of fraudulent bank card use.

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Recording of Bank Account ID

Isaoparis.com offers the possibility to the Customer to register his bank account ID to pay his purchases more easily and more quickly to the Site.

To do it, the Customer must:

· pay his last purchase thanks to his Credit Card to the Site in euros €;

· mark the box « register my information for my next payments on the page of payment bank card »

· transmit his address and phone number (the banking data noted on the payment page are coded and secured)

· validate the payment.

Once the payment is valid, the data relative to the delivery (address and way of delivery), to the invoicing and the credit card used are recorded. The bank account ID of the Customer is not kept by Isaoparis.com but by our payment supplier on secured servers.

The Customer can subscribe to the registration of his bank account ID and so choose to pay his future purchases in a click by credit card and in euros € only to the Site without having to inform again his bank account ID.

However, the cryptogram (CSC)  can be asked to the Customer for safety reasons.

The Customer has at any time the possibility to delete the data relative to the credit card registered, and/or add another credit card  by clicking the link planed for such purpose on the Site in the section “My means of payment” in “My Account”. The Customer is then redirected on a secured page and can so see the credit card(s) registered in our servers supplier payment.

Isaoparis.com reserves the right to verify the personal data communicated by the Customer and to take all the measures considered as necessary to check if the person whose bank account is debited is well the one who placed the order, this to avoid any fraudulent payment.

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Exchanges

Contract cancellation

Exchanges, are subject to certain conditions, which may be found below in the section titled Conditions of exchange. These conditions of exchange, as well as the product conditions, do not affect the statutory right to cancel and apply only to the Isaoparis.com right to return.

Exchange cost

Isaoparis doesn’t bear the shipping costs for all exchanges. This is the same for both the Isaoparis cancellation period as well as the statutory right to cancel.

Conditions of exchange

The item(s) exchanged must be new, unused, and in the perfectly intact original packaging. Any exchange must be done via an exchange request in the Isaoparis.com website.

The exchange order will be dispatched within 48 hours of the returned items being returned to stock.

The dispatch of the customer’s exchange order is conditional upon confirmation of this payment.

The customer must retain the proof of postage of the package given to him by the Collect store assistant. The customer may make a single request for an exchange online on the site www.isaoparis.com.

Product condition

All exchanged items (shoes, original packaging, accessories, instructions, & etc.) must be returned completely intact. 
Isaoparis.com will determine whether the items are in perfect condition upon receiving the package. No exchange will be accepted if the exchange items have been visibly used or damaged by the customer and if this use or damage has rendered the items unsuitable for sale. If the exchanged is refused by Isaoparis.com, then the items will be returned to the customer. The customer may not demand any compensation, nor is he entitled to any refund, unless he subsequently exercises his warranty rights for sold goods.

If the exchanged items have been visibly used or damaged by the customer and if this use or damage has rendered them unsuitable for sale, then Isaoparis.com may exercise all corresponding actions of recovery from the customer.

The Customized shoes and Pet Accessories could not be exchanged nor returned in any case.

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Safety of the transactions

Isaoparis.com operates all the ways to insure the confidentiality and the safety of the data passes on the Web and on the website http: // www.isaoparis.com.

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Liability

Isaoparis.com is responsible by rights towards the customer of the good execution of the contract concluded with the customer.

However, the responsibility of Isaoparis.com could not be committed for the non-fulfillment or the bad execution of the contract concluded in case of force majeure, of emergence of an attributable fact to the customer either of any inconvenience, unpredictable and insuperable damage inherent to the use of the Internet network, in particular a break of the service an outside intrusion or the presence of computer viruses.

The Isaoparis.com site contains hypertext links which can send back towards other websites. The responsibility of Isaoparis.com could not be committed for the contents of these websites if they came to violate the legal and statutory requirements.

Photos and illustrations accompanying products on our website have no contractual value and would not thus engage the responsibility of Isaoparis.com.

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Guarantee

The customer has a deadline of 3 days from the delivery date to claim any reserves or complaints for non-compliance or visible defect of delivered articles, he needs to submit them by e-mail via the contact form.

After this period and for lack of having respected this formality, articles will be considered corresponding and exempt from any visible defect and no complaint can be validly accepted by Isaoparis.com.

If the visible defect or the conformity defect of the article is prooved true, Isaoparis.com commits to  to replace the article.

Isaoparis.com could not be considered and held as responsible for the bad use and/or for the intensive use of articles that the customer could make it.

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Intellectual property

All the texts, the comments, works, illustrations and images reproduced on Isaoparis.com are reserved in conformance with the copyright as well as in conformance with the intellectual property worldwide. As such and according to the measures of the intellectual property code, is authorized only the use for a private one, subject to different measures even more restrictive of the intellectual property code. Any total or partial reproduction of the Isaoparis.com site is strictly forbidden except prior agreement.

Protection of personal data

Isaoparis.com collect personal from customer consulting the www.isaoparis.com site, in particular by the use of cookies according to the legislation in force.

This collection of data is made :

  • when the customer creates an account,
  • when the customer joins newsletters or alerts proposed by Isaoparis,
  • when the customer makes an  order or a request of exchange on the site,
  • when the customer contacts the Customer service of Isaoparis,
  • when the customer participates at a challenge
  • when the customer navigates on the site and consults articles,
  • when the customer comments or give his opinion on an article,
  • when the customer shares an opinion with a friend by sending an e-mail since a data spec sheet of an article
  • when the customer shares an opinion through Facebook, Google +, Twitter, Delicious or Pinterest since a data spec sheet of an article

The collected data are intended to Isaoparis.com. They are necessary to process the customer order as well as the business connections between Isaoparis.com and the customer. They also allow Isaoparis.com to supply the customer with personalized services and to improve the relevance of the information which are proposed to him.

Isaoparis.com is responsible for their process. They can be passed on to companies and subcontractors to whom Isaoparis.com appealed within the framework of the execution of the orders and the proposed services.

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Personal data

Protection of personal data

Isaoparis.com collect personal from customer consulting the www.isaoparis.com site, in particular by the use of cookies according to the legislation in force.

This collection of data is made :

  • when the customer creates an account,
  • when the customer joins newsletters or alerts proposed by Isaoparis,
  • when the customer makes an  order or a request of exchange on the site,
  • when the customer contacts the Customer service of Isaoparis,
  • when the customer participates at a challenge
  • when the customer navigates on the site and consults articles,
  • when the customer comments or give his opinion on an article,
  • when the customer shares an opinion with a friend by sending an e-mail since a data spec sheet of an article
  • when the customer shares an opinion through Facebook, Google +, Twitter, Delicious or Pinterest since a data spec sheet of an article

The collected data are intended to Isaoparis.com. They are necessary to process the customer order as well as the business connections between Isaoparis.com and the customer. They also allow Isaoparis.com to supply the customer with personalized services and to improve the relevance of the information which are proposed to him.

Isaoparis.com is responsible for their process They can be passed on to companies and subcontractors to whom Isaoparis.com appealed within the framework of the execution of the orders and the proposed services.

Isaoparis.com reserves the right to gather data about the customer, in particular by the use of cookies in accordance with the legislation in force. The customer may expressly oppose the disclosure of his or her personal details simply by indicating his preferences in an e-mail to info@isaoparis.com.

The user has the right to access and modify any data concerning him or her.

We use the services of third-party advertising companies that display advertisements when you visit our website. These companies may come to use your details (excluding your name, address, telephone number and email address) on your visits to this website and other websites, in order to let you see advertisements on products and services that may be of interest to you. The customer has the unconditional right to revoke any given consent, such as the consent to receive e-mail newsletters, at any given time.

Our website uses a web analytics tool called Google Analytics. The tool uses “cookies,” which are text files placed on your computer, to collect standard, anonymous internet log information as well as visitor behaviour information. The information generated concerning your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity.

We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website. For more information concerning Google Analytics and your privacy, please refer to the Google Analytics Terms of Service at http://www.google.com/intl/en_uk/analytics/tos.html

Facebook

Our website uses social plugins (“plugins”) provided by the social network facebook.com, operated by Facebook Inc., 1601 S. California Avenue, Palo Alto, CA 94304, USA (“Facebook”). The plugins are identifiable by a Facebook logo or the notice “Facebook Social Plugin.” For a full list of all social plugins and their appearance, please see developers.facebook.com/plugins.

When you visit a page of our website that contains a social plugin, your browser establishes a direct connection to Facebook servers.

Facebook directly transfers the plugin content to your browser which embeds the latter into the website, enabling Facebook to receive information about your having accessed the respective page of our website. For this purpose, the internet address of the visited site (your IP address included) is transferred to a USA-based Facebook server where the data are stored. This occurs even if you do not have a Facebook account or if you are not logged into Facebook at the time. 
If you are logged into Facebook, your visit can be assigned to your Facebook account. If you interact with the plugins, for example by clicking “Like” or entering a comment, then the corresponding information is transmitted from your browser directly to Facebook. The information is stored on Facebook and can also be published on Facebook and shown to your Facebook friends. If you are a Facebook member and do not want Facebook to connect the data concerning your visit to our website with your member data already stored by Facebook, please log off Facebook before entering our website. You can also block Facebook social plugins by using add-ons for your browser, like the “Facebook Blocker.” 
For information on the purpose and scope of data collection by Facebook and how it is processed and used, as well as your rights in this respect and the options for protecting your privacy, please see Facebook’s social plugin privacy policy at http://www.facebook.com/help/social-plugin-privacy

The information received will be reserved for use exclusively by Isaoparis and will be saved for a period of two years from the date of the final contact with the applicant.

Any request to modify personal information must included the applicant’s name, surname, and postal address. The request must be signed and must specify a return address. A response will be issued within two months after the date that the request is received according to the official postmark.

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